Privacy & Cookies

This Privacy Policy explains how we collect and process your personal data when you visit our website or interact with our services.

The www.zlabsleep.com website ("Site") and any other means of collecting personal data are controlled by Z Lab Sleep Limited, referred to as "we", "us" or "our" throughout this Privacy Policy. We are the data controller for the purposes of this website and a company registered in England with company number 10666929. Our registered office is 10 Bolt Court, London EC4A 3DQ, United Kingdom.

Our online store is located at a separate subdomain (shop.zlabsleep.com) and is hosted by Shopify Inc. Personal data collected via the shop is governed jointly by this Privacy Policy and Shopify's privacy practices.

Please read this Privacy Policy together with any other privacy notice we may provide on specific occasions. We reserve the right to amend this Privacy Policy at any time and will post the amended version on this page.

What information we collect

We collect personal information in the following circumstances.

Browsing the website

Examples: web browser version, IP address, time zone, cookie information, pages viewed, search terms, and how you interact with the Site.

Purpose: to load the Site accurately, to understand how the Site is used, and to optimise its performance.

Source: collected automatically when you access our Site.

Submitting a contact form or notify-me form

Examples: name, email address, company (optional), and any message content you provide.

Purpose: to respond to your enquiry and, where you have opted in, to notify you when a product becomes available.

Source: collected from you when you submit a form on the Site.

Disclosure: form submissions are delivered to our inbox at hello@zlabsleep.com via Resend, a third-party email delivery service. Resend's privacy policy is available at resend.com/legal/privacy-policy.

Making a purchase via shop.zlabsleep.com

Examples: name, billing address, shipping address, payment information, email address, and phone number.

Purpose: to fulfil your order, process payment, arrange shipping, communicate with you about the order, and screen for fraud.

Source: collected from you on the shop subdomain.

Disclosure: shared with Shopify (which powers our store) and authorised payment, fulfilment, and customer service providers.

Sharing personal information

We share your personal information only with service providers who help us operate the Site and fulfil our obligations to you. These include:

• Resend, for delivering form submissions to our inbox.
• Shopify, for operating our online store at shop.zlabsleep.com. You can read more about Shopify's privacy practices at shopify.com/legal/privacy.

We may disclose personal information to comply with applicable laws, to respond to a subpoena or other lawful request, or to protect our rights.

Cookies

A cookie is a small piece of information stored on your device when you visit a website. We use a small number of cookies on this Site to ensure the Site loads correctly and to remember your preferences across pages.

Our shop, located at shop.zlabsleep.com, is hosted by Shopify and uses additional cookies for cart, checkout, and analytics functions. Details of those cookies are available in Shopify's documentation.

Most browsers automatically accept cookies, but you can choose whether or not to accept them through your browser settings. Removing or blocking cookies may affect parts of the Site.

Lawful basis for processing

If you are a resident of the European Economic Area or the United Kingdom, we process your personal information on the following lawful bases under the UK GDPR and EU GDPR:

• Your consent.
• The performance of a contract between you and us.
• Compliance with our legal obligations.
• Our legitimate interests, where they do not override your fundamental rights and freedoms.

Retention

We retain personal information for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. You can ask us to delete your personal data at any time by emailing hello@zlabsleep.com.

Your rights

If you are a resident of the United Kingdom or the European Economic Area, you have the right to access the personal information we hold about you, to port it to a new service, and to ask that it be corrected, updated, or erased. To exercise these rights, contact us at hello@zlabsleep.com.

If you are not satisfied with our response to a complaint, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK data protection supervisory authority, at ico.org.uk/make-a-complaint.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

If you have any questions or a complaint about this Privacy Policy, please contact us at hello@zlabsleep.com.